In case of dispute the consumer may appeal an Alternative Dispute Resolution Entity of consumer disputes called
Centro de informação de Consumo e Arbitragem do Porto, located in
Rua Damião de Góis, nº .31, loja 6, 4050-225 Porto,
with the following contacts:

Tel 225 029 791 / 225 026 109

e-mail: cicap@mail.telepac.pt

website: www.cicap.pt.

More detais in Portal do Consumidor: www.consumidor.pt.